Return & Refund Policy

Return Policy

Last updated: 25/08/2026

At Deswali, customer satisfaction is our priority. If you're not fully satisfied with your purchase, we're here to help. Please review our return guidelines below.

1. Return Eligibility

Returns are accepted within 7 days of delivery.
Items must be unused, unwashed, and in their original condition with tags and packaging intact.
Products marked as "Final Sale," "Non-Returnable," or personalized/customized items are not eligible for return.

2. How to Request a Return

To initiate a return, email us at info@deswali.shop with your order number and reason for return within the eligible window. Our team will confirm the return and share pickup or drop-off instructions.

3. Inspection & Approval

Once we receive the returned item, it will be inspected to confirm it meets the return conditions. You will be notified via email of the approval or rejection of your return.

4. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue quickly at no extra cost to you.

5. Non-Returnable Items

Items purchased on clearance or final sale
Gift cards
Products showing signs of use or damage caused after delivery

6. Exchanges

If you'd like a different size or variant, please mention this when requesting your return, subject to stock availability.

7. Contact Us

For any return-related questions, contact us:

Email: info@deswali.shop

Phone: +92 321 9837611